Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a tracking number via email or SMS, depending on the method used during purchase.
Can I cancel my order?
Because we process and fulfil orders very quickly, cancellations are not guaranteed once checkout is complete.
If you need to cancel, please immediately visit our contact page to send our support team a message.
PLEASE NOTE: Submitting a cancellation request does not mean the order will be cancelled.
Orders are processed in real time, and whether a cancellation is possible depends on when your request is received and when our customer service team is able to review it. Once processing begins, we are unable to cancel, change, or modify the order in any way.
Please double-check your order before completing your purchase, as all sales are considered final once submitted.
Can I make changes to my order? (update address, apply discount, etc.)
Once an order is submitted and checkout is complete, we are unable to make any changes. This includes updates to the shipping address or phone number, adding discount codes, or changing products.
Please double-check your order before completing your purchase.
Are your products for all hair types?
While our products are specifically formulated for kinky, coily, and curly textures, they can benefit all hair types by providing deep hydration and nourishment.
Which hair porosity are your products for?
Our products are formulated to benefit all porosities.
Are your ingredients safe?
We use a combination of natural and safe, high-performance ingredients to ensure the best results. Our products are free from sulphates, parabens, petroleum, fragrances, and other harmful ingredients.
How often should I use your products?
It depends on your hair type and needs! Our moisturising products are designed to be highly effective, so re-application is not needed frequently.
Will your products help with hair growth?
Our formulas are designed to nourish the scalp, strengthen hair strands, and reduce breakage—key factors for healthy hair growth. When included in a healthy hair care regimen, hair growth can be promoted. For more information on how to create a hair regimen, view our hair care blog.
Can I use your products on protective styles?
Absolutely! Our products are perfect for keeping your hair hydrated under protective styles like braids, wigs, twists, and more!
Can I use your products if I have relaxed or colour-treated hair?
Yes! Our products are safe for chemically treated hair and can help restore moisture and strength.
REFUNDS & RETURNS
Can I return or exchange an item?
We are committed to ensuring our products are freshly made, sealed, and handled with care to maintain quality! Therefore, to uphold this standard, all sales are final. We do not offer returns or exchanges.
What happens if my order arrives damaged?
We take great care in packaging and shipping your order, but if your item arrives damaged, we’re here to help!
If your order arrives damaged, please contact us within 7 days of receiving your package so we can make it right.
Please visit our contact page to send our support team a message.
To assist you as quickly and effectively as possible, please be prepared to provide clear photo evidence of the damaged item and packaging.
Unfortunately, due to limited inventory, we do not offer replacements. Our team will issue a partial or full refund for the item, depending on the damage in question, if applicable—no worries!
What happens if my order is incorrect or an item is missing?
If your order arrives missing an item or incorrect, please reach out to us within 7 days of receiving your package so we can make it right!
Please visit our contact page to send our support team a message.
We’ll issue a refund for the missing or incorrect item, if applicable—no worries!
What happens if my order is lost or stolen?
Once your order has been shipped and is in transit, we are not responsible for lost, stolen or delayed packages. A claim will need to be filed directly with the shipping carrier.
If you need assistance with filing a claim, we’re happy to help! We will guide you through the process as best as we can.
Please visit our contact page to send our support team a message.
What happens if my order fails to deliver?
If your order fails to deliver and is successfully returned to us (undamaged), we will process a refund for the item, minus the shipping costs. Please note that refunds will be issued within 14 days of receiving the returned item and processing it back into our inventory.
To keep you informed, you can track the status of your return through the tracking information provided. This will reflect when the package is successfully returned to us, so you can stay up-to-date on its journey back!